Customers licensing an Owl DualDiode system (comprised of Owl software applications and Owl Communication Cards) or an Owl “turnkey”system (made up of an Owl DualDiode system installed in third-party servers) may receive Owl Computing Technical Services. Technical Services includes hardware warranty as well as software technical services (hot-line technical support and DualDiode software upgrades containing new features). Technical Services are provided during the period of performance purchased by or on behalf of the customer. Customers may choose to install software upgrades or may elect to keep the DualDiode system or Owl turnkey system at the original feature/function levels and thereby manage their own configuration. The Owl Technical Services Policy is available upon request.
The above Technical Services also apply to Owl Cross Domain Solutions (Owl CDS). In the case of an Owl CDS, Technical Services include an Owl Single Point-of-Contact (Owl SPOC) and a single annual fee for the Technical Services for all software and hardware components of the Owl CDS. Owl is responsible to any 3rd party vendors for annual maintenance or licensing fees. Owl seeks support from the various 3rd party vendors to provide the client with software technical support as needed, hardware warranty claims, and software upgrades as available. Owl supplements vendor hardware warranties with a “for most any reason” replacement policy. Owl also provides client training to refresh administrator knowledge of the Owl CDS operation and maintenance.