Support for Commercial & Industrial
To keep your Owl solutions up-to-date with the latest releases, and in the unlikely case of hardware or software failure, we highly recommend that all customers retain active product support and maintenance. Owl Support ensures your systems are operating at peak performance and capability, helping your systems remain operational and secure.
Technical Support
Product Support
Owl provides a full suite of support services including 24x7x365 phone and email user support, technical troubleshooting, work-around assistance, configuration advice, and software patching.
Software Maintenance & Upgrades
Quarterly software upgrades, improvements, and patches are all available to customers on an active support and maintenance contract, including both software platform and any Owl applications/software modules.
Hardware Warranty
Included in every support services contract, Owl’s hardware warranty covers virtually all aspects of Owl solution hardware, including 3rd party COTS equipment. Warranty support guarantees that Owl will replace any unit determined to have a defect with a new replacement unit free of charge, including shipping.
Owl is dedicated to supporting your organization’s security.
Report issues 24x7x365 via phone, email, or the request form on this page.
Technicians are on call for critical cases.
Phone: +1 203-894-9342
Email: support@owlcyberdefense.com
We understand some operational information may be sensitive. To best serve you, please provide as much information as you can.