Services & Support
Owl offers a comprehensive set of Professional Services and Technical Support to assist our customers throughout the process of selecting, accrediting, deploying, and maintaining their Owl products. Owl qualified engineers are dedicated to supporting our customers, including appropriate security clearance when necessary.
All software upgrades, improvements, patches, and modifications are available, including new versions of the Owl TALON software platform, operating system, and applications/software modules with expanded capabilities and improved performance.
Owl provides a full suite of support services including phone/email user support, technical troubleshooting, work-around assistance, configuration advice, and software corrections.
Included in every support services contract, Owl’s hardware warranty covers virtually all aspects of Owl hardware. Owl will exchange any unit determined to have a defect for a new replacement unit free of charge, including shipping.
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