Owl Cyber Defense Technical Support
Owl Support gives you fast, 24x7x365 access to experts for your Owl data diode and cross domain deployments, helping you resolve issues quickly and avoid downtime. With active product support and maintenance, your solutions stay current with the latest releases and upgrades, so systems remain operational, secure, and performing at their best.
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We recommend maintaining active Owl Support to ensure peak system performance, up‑to‑date solutions, and mission readiness—choose how you want to get help now.
Call Support
Call Owl Cyber Defense Technical Support to report issues 24x7x365 at: +1 203-894-9342 and reach an on‑call technician for critical Owl product incidents
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Get answers on Owl products, features, and pricing directly from the team that builds and supports them.
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Product Training and Enablement
Hands‑on product training helps OT and IT teams confidently deploy, configure, and manage Owl data diode and cross domain solutions.
Sessions led by Owl experts cover installation, troubleshooting, and protocol adapters, so operations teams can keep environments running smoothly and securely.
Product training sessions are offered at Owl’s offices location or at customer sites, upon request. Familiarity with Microsoft Windows, Linux, a command line interface, and networking concepts, such as protocols and port mapping, are strongly recommended. Training is offered for all Commercial products, including:
Data Diodes
- Owl Talon – MK100, HX600, R660
- ReCon, SSUS, XD Verge
- Legacy Solutions (OPDS, EPDS)
Cross Domain Solutions
- IXD
Solutions for Demanding Environments
Trusted by the U.S. Government, IC, DoD, and leading commercial organizations, Owl Solutions Engineering provides platform hardening, SELinux customization, vulnerability assessments, and tailored system design and deployment. Our cleared engineers support both classified and mission-critical commercial environments, helping you optimize and secure your systems on site or remotely.
Effective computer, mobile, and information security is essential to running any successful operation. Breaches and compromise are daily occurrences. You can’t afford to lose data, and you can’t afford downtime. With mobile devices, your enterprise has extended beyond traditional boundaries. Owl can help you secure your systems, protecting your assets and enabling you to operate with confidence.
Effective computer, mobile, and information security is essential to running any successful operation. Breaches and compromise are daily occurrences. You can’t afford to lose data, and you can’t afford downtime. With mobile devices, your enterprise has extended beyond traditional boundaries. Owl can help you secure your systems, protecting your assets and enabling you to operate with confidence.
Do you know what your device really does? Whether explicit or not, you have security goals for every computing device and application you use. You have to make sure you understand how well protected, and how resilient your systems are to attack. That means understanding the threats you face and configuring systems appropriately for your environment.
Receive a comprehensive security assessment of system architecture and configuration. Since its inception in 1999, Owl has established itself as a leader in advancing fundamental platform security technology and applying security technology to solve real-world problems. Owl’s experience in all aspects of operating system and platform security, including fundamental technology research and development, tool development, policy development and analysis, solution design, implementation, and testing provides an edge when it comes to analyzing your solution security needs.
While it is the customer’s ultimate responsibility to manage deployment and use of CDS systems within their environments, Owl strives to assure that the systems we manufacture satisfy the full range of customer requirements for performance, security, reliability and documentation. As such, Owl provides a full suite of documentation to support the Accreditation process, starting with a CDS requirements document that captures functional and security objectives, and proceeding to details of technical implementation and operation.
The document suite typically includes the following:
- Customer Requirements (data types and performance requirements)
- Security Objectives (security requirements for mitigating site-specific risks)
- High Level Design (which also serves as an executive overview document)
- Low Level Design (which maps CDS security features to RDAC components, elements, & facets)
- Implementation Representation (deep technical detail, as required)
Effective computer, mobile, and information security is essential to running any successful operation. Breaches and compromise are daily occurrences. You can’t afford to lose data, and you can’t afford downtime. With mobile devices, your enterprise has extended beyond traditional boundaries. Owl can help you secure your systems, protecting your assets and enabling you to operate with confidence.
Do you know what your device really does? Whether explicit or not, you have security goals for every computing device and application you use. You have to make sure you understand how well protected, and how resilient your systems are to attack. That means understanding the threats you face and configuring systems appropriately for your environment.
Receive a comprehensive security assessment of system architecture and configuration. Since its inception in 1999, Owl has established itself as a leader in advancing fundamental platform security technology and applying security technology to solve real-world problems. Owl’s experience in all aspects of operating system and platform security, including fundamental technology research and development, tool development, policy development and analysis, solution design, implementation, and testing provides an edge when it comes to analyzing your solution security needs.
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Get early alerts on new products, fixes, and features so you can test, budget, and deploy fast—before attackers or your competitors catch up.
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Current product releases
Stay informed with Owl Cyber Defense product support and updates for critical infrastructure tools, protocol adapters, and secure data transfer solutions.
Product Updates
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Owl is dedicated to supporting your organization’s security.
Report issues 24x7x365 via phone, email, or the request form on this page.
Technicians are on call for critical cases.
Phone: +1 203-894-9342
Email: support@owlcyberdefense.com
We understand some operational information may be sensitive. To best serve you, please provide as much information as you can.